Contact Information

Metromile Phone Numbers

Toll-Free Number:

  • (888) 311-2909

Customer Support:

  • (888) 244-1702 690 Folsom St Suite 200, San Francisco, CA
  • (888) 311-2909

File a Claim:

  • (888) 595-5485 24/7

Get A Quote or Start a New Policy:

  • (888) 242-5204
  • (888) 958-5973
  • (800) 778-7879
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Metromile Email:

Headquarters Address:

Metromile, Inc
690 Folsom Street Suite 200
San Francisco, California 94107
United States

Other Info:

Customer Support:
6am-6pm PT, Monday to Friday

Help in Social Networks:

Summary of Metromile Customer Service Calls

446 TOTAL
CALLS
86% SUCCESSFUL
CONNECTIONS
03:25 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Metromile to Ask about:

Product/ Service Question:

  • “Reinstate insurance”
  • “Rent a car insurance”
  • “Insurance expiry papers”

Payments and Charges Question:

  • “Payment”
  • “Make payment”
  • “Trying to make a payment”

Activation/ Cancellation Question:

  • “Cancelling my auto policy”
  • “I’ve cancelled policy months ago and you keep on charging me instead of re I’m nursing me” , Review # 1523954
  • “I want to cancel automatic payments”

Request for Information Question:

  • “Questions about coverage”
  • “Questions about policy estimate”
  • “Question bout app”

Account Question:

  • “Phone app login”
  • “Help with my account”
  • “No funds in account”

Cards Question:

  • “Expiration date on bank card changed for payment purposes” , Review # 1545021
  • “Give new card no.”
  • “Updated my card and adrress”

Staff Question:

  • “New service”
  • “Talk to customer service” , Review # 1375061

Return/ Replace Question:

  • “Return”
  • “Returned my car pause my service”

Other Question:

  • “Sold my car and left pulse in the car”
  • “Device installment”
  • “Wrong mailing address”

Metromile Rating Stats

2.7 out of 5 stars
based on 15 reviews
See all 38 reviews

Rating trend

About

Metromile Terms of Service
Metromile Privacy Policy
Metromile FAQ
Top Metromile Services

Auto Insurance, Customer Care

Top Metromile Products

Mileage Tracking Device

Metromile Pros and Cons

Pros: Reasonable insurance rates

Cons: Company does not get back to you via email, Plugin does not work and no one picks up the phone to help, On-boarding, Non-existent customer service, Having my car declared ineligible

Summary

Metromile is a car insurance company. It was founded by David Friedberg in 2011. The headquarters is based in Redwood City, California, United States. Metromile offers pay-per-mile insurance to make car ownership less expensive and more convenient. The service is available in California, New Jersey, Pennsylvania, Virginia, and Washington. It also provides fixing a flat tire, lockout and/or towing roadside assistance. It is possible to cancel pay-per-mile insurance any time with no termination fee. The company provides a device that transmits data through a cell modem. There is a Metromile - Drive Smart application for mobile devices with Android and Apple operating systems. Metromile accepts debit and credit cards for payment online.

Metromile reviews and complaints

Metromile is ranked 27 out of 1783 in Insurance category

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Metromile Stats

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