Product: Metromile Auto Insurance Clear all filters (8 of 8 reviews match)
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Metromile - New Customer Overcharged Twice - 1st Month $288 !!!

My first month was $288 !!! On any other insurance company, I would pay less than $100 a month. That happened just because they overcharged me for not installing the device because I was overseas when the device arrived in my place. I emailed them while I was overseas and that still didn't stop the additional fees. They were never reasonable and never valued me as a new customer trying to install the device when I could not. I told they could pause the policy as I was out of the country. They never refunded these extra charges and of course, I never trusted them again to remain a customer.
1.0
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Insurance Plans Acceptance
Price Affordability
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Value for money
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Metromile Auto Insurance
I didn't like
  • On-boarding
  • Customer service
#1457193
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Metromile - One-way communication company

Got email indicating new policy/cards however the 'new cards' reflected a start date of 8/18 and ending 2/19. That's helpful. Tried to email them only to end up on a series of non-ending prepared questions that don't fit either of my queries, the second being, why did my bill go up $2 since yesterday when I never left my home? Sorry, but sometimes companies NEED to hire and PAY PEOPLE to help OTHER PEOPLE. I detest wasting my time with these websites designed to keep their customers away. Makes one really wonder since the primary reason for using the internet is to communicate, no?
2.4
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Metromile Auto Insurance
I didn't like
  • Non-existent customer service
#1438599
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Metromile - Talk to customer service-Arizona

I need to update credit card number this is late date to pay it I don't want it cancelled
5.0
Details
Customer service
Product
Metromile Auto Insurance
#1375061
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Metromile - Looking for policy #

Metromile was prompt responding my question. They were great!!!
Product
Metromile Auto Insurance
#1324889
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I'm trying to change my address, for I'm moving on the 1st of August. I was on hold for over 20 minutes, then someone came on and said, oh, let me transfer you to a licensed agent. Another 20 minute hold with this repetitive voice ad/info that drove me crazy!!! I'm so...
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Anonymous
Anonymous

Been on hold for 10 minutes with the same obnoxious voice interruptions. What idiot thinks those are a good idea? They just make you constantly think someone is answering the ...

Product
Metromile Auto Insurance
#1300460

Metromile - Im having a Good experience

I have had No Bad experience with Metromile. All going well.
4.8
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Metromile Auto Insurance
#1257763
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I just got my first policy with Metromile so I could afford a new car payment. Stupid me, didnt read reviews ahead of time!! They sent me an email saying that they are charging me an extra 150 miles a DAY (I barely drive this much a MONTH) because they are not...
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1.7
Product
Metromile Auto Insurance
#1237120
Metromile - Auto Insurance Review
I proudly stated, “I’m a Metromile Insurance Customer!” He offered to take me into downtown SF- for a cost of $80. In retrospect, it would have been in my best interest to have taken up his offer. I certainly did not value my time appropriately. Lesson learned. >12:53...
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2.9
Product
Metromile Auto Insurance
#1022126