Metromile
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Metromile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metromile has 2.6 star rating based on 35 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Metromile to a friend or colleague.
- Rating Distribution
Pros: Affordable, Charged mostly for miles actually driven, Convenient.
Cons: Customer service sucks no one picks up the phone, Non-existent customer service, Company does not get back to you via email.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metromile has 2.6 star rating based on 35 customer reviews. Consumers are mostly neutral.
100% of users would likely recommend Metromile to a friend or colleague.
- Rating Distribution
Pros: Affordable, Charged mostly for miles actually driven, Convenient.
Cons: Customer service sucks no one picks up the phone, Non-existent customer service, Company does not get back to you via email.Recent recommendations regarding this business are as follows: "Don't expect any personal customer service", "Go elsewhereo", "Allow pay by phone", "This is good insurance", "Hope for the best and prepare for the worst. Metromile insurance is Lemonade insurance now. Their products/service, including customer service are no longer as attractive. as before.".
Most users want Metromile to offer a solution to their issues.
Review authors value the most Billing Practices and Website. Consumers are not pleased with Reliability and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Metromile Reviews
"He did a fantastic job helping me."
He was very knowledgeable and fast at fixing problem with email and updating account. About all had a voice that was easy to understand.
"Cancelation"
Cancelation for no known reason, no written notification. Impossible to contact. This has led to suspension of registration and my being caught unaware without...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I LOST MY JOB AND HAD TO APPLY FOR SOCIAL...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Extremely difficult to get a real human customer service person on phone
I want to explain why my car has not been driven for well over 2 months. I TRIED MetroMile's chat box and the auto-robo agent kept assuming the wrong facts.
Thus, it was reasonable for me to need/want to talk to a real human customer service agent. I called several times. Once, MetroMile's auto answering machine hung up on me. On next couple tries, I was placed into a "Que." Then fakey Australian female voice said "Your current position in the Que is: ONE." But many minutes later, I am still on hold.
So fakey and frustrating!! I have not spent almost an HOUR trying to get this straightened out!!
- Charged mostly for miles actually driven
- Non-existent customer service
Preferred solution: Better customer service. I need to talk to someone (a real human being...)
User's recommendation: Don't expect any personal customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Caro y cancelo
Santa Rosa, California
Cancelation
User's recommendation: Go elsewhereo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need new insurance cards and discuss my policy
Preferred solution: Answers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Payment
- Affordable
- No pay by phone
Preferred solution: To make payment over the phone
User's recommendation: Allow pay by phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paying Bill
Preferred solution: Help with payment
Setagaya-Ku, Tokyo
Should I call from Japan ?
Seattle, Washington
He did a fantastic job helping me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
WANT TO PAY PAST DUE!!
Already explained that my debit card was hacked so bank closed it and are sending me a new one, which has not arrived after many days. Thus since Metromile will not take payments from bank account, my policy was canceled.
I am going crazy trying to get in touch with customer over the phone over the past week. Long wait and then they say leave # and will call back. They never do. I need to know how to pay my past due of $56.66 but my account is blocked due to cancellation.
I want to pay the past due and apply for a new policy. PLEASE HELP ME!!
This has been terrible customer service but I still want to stay with Metromile. HELP!!
- Good for low mileage driving
- Terrible customer service
Preferred solution: How to pay past due account as I am disconnected from my account due to cancelation. The money was in my bank but debit card was hacked and they do not accept bank payments.
User's recommendation: Be aware!
Sacramento, California
I made a mistake on my change of tire request
User's recommendation: This is good insurance
Ey I've been waiting and trying to get an estimate approve for car repair for 2 weeks now..
- Very affordable claim dept ready to file report and supportive
- Some of the adjusters dont care about metromile customers
Preferred solution: To deliver on their promise. When someone makes a claim The adjuster needs to be engaged and take customers claim seriously Some of the adjusters need to be more understanding caring and respectful toward Metromile customers
User's recommendation: Hope for the best and prepare for the worst. Metromile insurance is Lemonade insurance now. Their products/service, including customer service are no longer as attractive. as before.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Semi-Annual Renewal
- Convenient
- Cannot reach a person anymore
Preferred solution: An answer to my question, please
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
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Clatskanie, Oregon
I've been calling for 3 days and can't get anyone to answer.
Portland, Oregon
I can’t reach a live person to resolve the problem
Talk to customer service
Preferred solution: Someone to answer the phone.
About
Metromile is a car insurance company. It was founded by David Friedberg in 2011. The headquarters is based in Redwood City, California, United States. Metromile offers pay-per-mile insurance to make car ownership less expensive and more convenient. The service is available in California, New Jersey, Pennsylvania, Virginia, and Washington. It also provides fixing a flat tire, lockout and/or towing roadside assistance. It is possible to cancel pay-per-mile insurance any time with no termination fee. The company provides a device that transmits data through a cell modem. There is a Metromile - Drive Smart application for mobile devices with Android and Apple operating systems. Metromile accepts debit and credit cards for payment online.
Metromile is ranked 81 out of 1820 in Insurance category
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