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Most Helpful

Metromile - Expiration date on bank card changed for payment purposes

I can’t get anybody to talk to been on hold over a hour
1.0
Details
Reliability
#1545021
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Metromile - Prove of Insurance card

Why is it so difficult to be able to print a current California Evidence Of Liability card? The one I have has an Expiration date of 01/01/2019. I am paying my bill every month. I kept asking for a current one in January 2019 and kept getting one which expired in July 2018 over and over. I had to call several times. It was far into 2019 when I was finally able to print one with the correct date. This is so wrong and unacceptable. Please, automatically email the new card every 6 months and save me this headache. 31-498620-01-01
#1548037
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Metromile - Customer service sucks

tues 5/28/19 waited an hour finally hung up 5/30/19 started call 12:30pm it's now 1:41 still waiting recording says there are 18 callers ahead of you there are 16 callers ahead of you there are 12 callers ahead of you, it's like there's only one person answering calls I spent less time getting through to Social Security and it deals with millions of people I will be dumping this company
#1546346
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Metromile - I’m trying to talk to customers about my insurance

I’m trying to speak to a customer care n no answer at
#1531506
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Metromile - I’ve cancelled policy months ago and you keep on charging me instead of re I’m nursing me

Oh yes and I’ve returned the device and Metromile keeps on sending new ones My insurance is with another company Cancellation was two months ago and you have to reimburse me
1.2
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
#1523954
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Metromile - New Customer Overcharged Twice - 1st Month $288 !!!

My first month was $288 !!! On any other insurance company, I would pay less than $100 a month. That happened just because they overcharged me for not installing the device because I was overseas when the device arrived in my place. I emailed them while I was overseas and that still didn't stop the additional fees. They were never reasonable and never valued me as a new customer trying to install the device when I could not. I told they could pause the policy as I was out of the country. They never refunded these extra charges and of course, I never trusted them again to remain a customer.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I didn't like
  • On-boarding
  • Customer service
#1457193
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I waited almost an hour to speak to customer rep
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Anonymous
Caleb Curry

I saw great rates, less than half of what I am paying. I called Customer service to sign up. In hold for over 15 mins -- this is for a prospective customer!! Doesn't smell wel...

Anonymous
Anonymous

VERY HARD TO SPEAK TO COSTUMER SERVICE

#1440149

Metromile in San Francisco, California - One-way communication company

Got email indicating new policy/cards however the 'new cards' reflected a start date of 8/18 and ending 2/19. That's helpful. Tried to email them only to end up on a series of non-ending prepared questions that don't fit either of my queries, the second being, why did my bill go up $2 since yesterday when I never left my home? Sorry, but sometimes companies NEED to hire and PAY PEOPLE to help OTHER PEOPLE. I detest wasting my time with these websites designed to keep their customers away. Makes one really wonder since the primary reason for using the internet is to communicate, no?
2.4
Details
Billing Practices
Customer service
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I didn't like
  • Non-existent customer service
#1438599
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Metromile - Interogators, cherry pickers, fraud,misleading

if you want to deal with a company that has no heart for you or your needs try them. they at any point for no valid reason can cancel you.. even if you send them items they may need they will cancel you for no reason at all... they are bloodless.. even the supervisor there could not answer how they are soo sooo cruel.. and there claims office is a bunch of interrogators
#1431299
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Metromile - Terrible

No one answered and I had to talk on speaket
#1403640
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Contact Metromile Customer Service

Mailing Address:
Metromile, Inc
690 Folsom Street Suite 200
San Francisco, California 94107
United States
All Metromile Contacts

Metromile Products and Services Reviews

Metromile - Please respond

I reported a bumper issue and no one got back to me . I also requested a paper insurance card but no one sent me one.
#1383234
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